Global Customer Experience Manager (CXM)

  • Graz
  • Vollzeit
  • Berufserfahrung
  • 17.6.2019
  • Stelleninserat
  • Arbeitgeber Einblicke Videos

Global Customer Experience Manager (CXM)

For this role in Graz in the department Separation we offer a position with high responsibility and creative freedom for innovative solutions. As member of our dynamic, high-caliber marketing, communication and strategy team and in close collaboration with our global director, you are responsible for the development from CRM to CXM turning our clients into brand ambassadors.

ANDRITZ is an international technology group providing plants, systems, equipment, and services for various industries. The company is one of the technology and global market leaders in the hydropower business, the pulp and paper industry, the metal working and steel industries, and in solid/liquid separation in the municipal and industrial segments. Other important fields of business are animal feed and biomass pelleting.

Your Tasks

  • Drive organizational growth from CRM to CXM
  • Develop and implement strategies in line with overall customer centric strategies to increase customer experience across all levels and channels
  • Deploy, monitor, evaluate and optimize customer loyalty, customer touchpoint and customer value management
  • Utilize, maintain and leverage CRM system towards CXM
  • Active monitoring, analysis and continuous improvement of all customer experience activities and outcomes
  • Generate management reports and dashboards

Your Profile

  • Bachelor's or Master's degree in Marketing, Communications or similar
  • Minimum 5 years of experience in B2B marketing
  • Professional experience in data-driven marketing and marketing intelligence
  • Professional experience in MA, CXM, ABM/PBM and SPM
  • Creative, inspiring, analytic and motivating personality
  • Excellent communication skills in English and German (spoken and written)
  • Open mindset also for non-conventional solutions

Our Offer

In Austria we are legally obliged to announce for this position at least a gross monthly salary of
EUR 2.883,03.

Depending on qualifications and professional experience we offer you a market-based salary.

Your Application

Explore our jobs at:

andritz.com/careers

Jasmin Mayr

ANDRITZ AG
Stattegger Strasse 18
8045 Graz

www.andritz.com

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