Customer Service Employee - e-Commerce (w/m)

  • Stelleninserat
  • Arbeitgeber

Customer Service Employee - e-Commerce (w/m) with excellent Turkish and/or Arabic language skills

We are looking for talented and emphatic Customer Service Employees in Vienna, who can commit to our customers and have a can-do attitude.

Your Tasks

  • Responsible management of verbal and written customer queries within the online shopping sector
  • First Level interface between end consumers and Loyalty Merchants, as well as between specialist internal company departments
  • Documentation of service contacts within our CRM system
  • Continuous quality assurance and observance of prescribed procedural methods

Your PROFILE

  • Completion of high school, studies are more than welcome
  • Relevant experience in customer service sector, ideally in a call centre operating in the business or online shopping sector
  • Basic technical skills and interest in working with service, CRM and telephone systems (for example, Salesforce, OTRS etc.)
  • Service skills, as well as a responsible and structured working style
  • Customer- and solution-orientated attitude
  • Appreciative communicational style, as well as a good degree of patience and a helpful attitude
  • Excellent Turkish and/or Arabic language skills with fluent English and/or German as a second language

WE ARE LOOKING FOR

  • Someone who wishes to help shape the company and move forward
  • Someone who is passionate about their work
  • Someone who is keen to further develop their strengths and skills
  • Someone who is willing to take on the exciting challenges which an international company presents them with
  • Someone who believes that a responsible attitude and mutual respect within the workplace are essential
  • Someone who enjoys sharing ideas on a global level

WHAT WE CAN OFFER

  • Be part of a young, international, diverse, talented and motivated team
  • Flexible working hours (we are open 7 days a week)
  • State-of-the-art technology
  • Modern business location in Vienna
  • Lots of sweets and fruits on daily basis in the office
  • For this position the minimum salary is EUR 1,700 gross/month (38.5 h/week). We offer a higher salary in line with qualifications and experience.

Zusätzliche Informationen

Ort

Wien

Beschäftigung

Vollzeit

Eintrittsdatum

01.06.2019

Verantwortlich

Karen Holzmann

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