What is the environment of the role?
Service Operations (Repair Workshops, Parts Supply and Field Service) has globally improvement potential of standardization and delivery performance due to missing focus in the last years on operational excellence. With the Service Experience Programm which includes operational audits, development of standards and process optimization based on lean principles the global organization of 50 service workshops is working to improve operational excellence worldwide. To achieve this in a decentralized organized service footprint, a global approach is needed.
This role as part of a global team is set up to design, implement and audit new service standards and procedures that allow HOERBIGER to serve the customers better, resulting in
With this work HOERBIGER Service will become the partner of choice for customers, have one common performance promise to all customers, a common and unique appearance and a strong profitability.
What are the changes we expect from this role in the next 3 years?
According the Service Experience activities there is a need to increase the standardization/ automation level as well as to improve the culture of lean thinking and continuous improvement in operations. This will increase efficiency and speed of the provided services to the customer.
What is the true purpose of the role? What are opportunities and potential next steps? (Elevator pitch)
The role will create the global fundament of high operational performance (reduced lead time; increased on time delivery; reduced cost and increased standardization level) in the regions and drive the implementation of the Service Experience Program by lighthouse projects in the service branches. Next career step would be a L3 manager position within the Service organization.
Main tasks of the role
Individual tasks / Responsibilities
Based on wage structure agreements, we are offering a gross monthly salary starting at EUR 3.052 with respect to individual qualifications and experience.
Desired education and work experience
Special knowledge / Skills
Personal / Social Skills
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