Global Service Operational Excellence Manager (m/f)

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Global Service Operational Excellence Manager (m/f)

in Wien

What is the environment of the role?

Service Operations (Repair Workshops, Parts Supply and Field Service) has globally improvement potential of standardization and delivery performance due to missing focus in the last years on operational excellence. With the Service Experience Programm which includes operational audits, development of standards and process optimization based on lean principles the global organization of 50 service workshops is working to improve operational excellence worldwide. To achieve this in a decentralized organized service footprint, a global approach is needed.

This role as part of a global team is set up to design, implement and audit new service standards and procedures that allow HOERBIGER to serve the customers better, resulting in

  • A worldwide common delivery and quality commitment
  • Increased delivery Performance
  • Common guidelines (appearance of facilities/ labor) and working procedures
  • A value stream oriented and continuous improvement working culture

With this work HOERBIGER Service will become the partner of choice for customers, have one common performance promise to all customers, a common and unique appearance and a strong profitability.

What are the changes we expect from this role in the next 3 years?

According the Service Experience activities there is a need to increase the standardization/ automation level as well as to improve the culture of lean thinking and continuous improvement in operations. This will increase efficiency and speed of the provided services to the customer.

What is the true purpose of the role? What are opportunities and potential next steps? (Elevator pitch)

The role will create the global fundament of high operational performance (reduced lead time; increased on time delivery; reduced cost and increased standardization level) in the regions and drive the implementation of the Service Experience Program by lighthouse projects in the service branches. Next career step would be a L3 manager position within the Service organization.

Main tasks of the role

  • Execute service operational audits worldwide to establish standards and a culture of continuous improvement
  • Develop guidelines & procedures to increase standardization in repair workshops & field Service
  • Perform value stream analyses in the service branches incl. internal suppliers
  • Support regional organizations to improve their delivery performance and footprint (e.g. relocations)
  • Lead optimization projects in the service branches based on the lean principles
  • Develop training concepts for repair workshops & field service

Individual tasks / Responsibilities

  • Define and roll out global service standards for the Service product Portfolio
  • Lead project teams to optimize the delivery performance using lean methods
  • Develop operational as well as lean competencies in the service operations Network
  • Improve profitability of the branches
  • Bring customer experience to the next level

Based on wage structure agreements, we are offering a gross monthly salary starting at EUR 3.052 with respect to individual qualifications and experience.

Desired education and work experience

  • Mechanical / business education (university degree)
  • Experience in international compressor repair / overhaul Business
  • Experience in audits / quality managemenmt / process management / safety
  • Understand Oil & Gas Indsutry and its Standards

Special knowledge / Skills

  • Strong skills in lean methods like value stream mapping, shopfloor management, 5S etc
  • Strong skills in project Management
  • Knowledge in field service processes
  • SAP preferred

Personal / Social Skills

  • Strong communication skills to implement needed changes in local operations
  • Strong intercultural skills
  • Strong leadership, team and collaboration skills
  • Willingness to share information and experience within the organization

Language Skills

  • English
  • German

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