Customer Excellence Manager - Part-Time (f/m/d)

D. Swarovski KG
  • Wattens
  • Teilzeit, geringfügig
  • Berufserfahrung
  • 16.4.2019

Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as


Location: Wattens
Reference: R-31031

Since 1895, Swarovski Professional (SP) is the global leader of manufacturing precision cut crystal for more than 5,000 fashion, jewelry and interior design customers. To exceed the expectations of our modern clients and to significantly improve the global impact from our Online Marketing activities, SP is looking to hire a Customer Excellence Manager (m/f/d) in part-time (50%)


In this challenging position you will be responsible for the perfect orchestration of customer visits at Swarovski in Wattens by bringing the Swarovski Value Proposition to life and strengthening the trust in Swarovski as a supplier. You will be part of the Global Sales Capability, Programs & Customer Excellence of Swarovski's B2B unit and have the crucial role to translate our customers' needs in a strong Program/Agenda which will be fulfilled during their visit to Wattens.

Furthermore, you will be responsible for:

  • Communication with our Global Sales Teams to specify clear objectives for each customer visit
  • Alignment and briefing of the Swarovski HQ Colleagues to assure that the objectives of the visit are understood and transferred during the visit.
  • Set up the agenda and organize the visit (Hotel, Transfers, Leisure activities, etc.)
  • Definition of the participants for workshops and management meetings as well as for the social program
  • Accompanying the customers during meetings to ensure the right content is provided and defined objectives are met
  • After the visit to assuring that feedback is provided, opportunities are identified and follow up tasks are fulfilled


An organized and communicative person with the ability to push things forward. You are flexible multitasker and like to work under time pressure.

Additionally, you bring along the following qualifications:

  • University degree in Business Administration, Marketing or similar
  • Experience within Event management
  • Project Management & organizational skills
  • Excellent communication skills
  • Fluent in English and German


Since 1895, Swarovski is ranked one of the most valued luxury brands in the jewelry and fashion industry. Swarovski as an entrepreneurial family business offers a high performing people environment, tremendous opportunities to grow and contribute and a modern and architecturally attractive workplace. Furthermore, being located in Tyrol, one of the best-known holiday regions in Austria, Swarovski provides the best precondition for a pleasant work atmosphere and work-life balance.

As required by law, we advise that the collectively agreed base annual salary for this position is set at a minimum of EUR 31.552,92 gross (on a full-time basis). Our actual salaries are market competitive and take individual qualifications and experience into account.

Apply now


Swarovski adds sparkle to people's everyday lives - both as the leading brand of cut crystal, and as the partner of visionaries. Become part of a tale of tradition and success that stretches back to 1895, and at the same time begin writing your own!

D. Swarovski KG

Industrie, Produktion
501+ Mitarbeiter

Über uns

Seit mehr als 100 Jahren ist die Marke Swarovski Synonym für Erfindergeist, Poesie und zukunftsweisende Kristalltechnologie. Die konsequente Weiterentwicklung der einzigartigen Schleifkompetenz machte Swarovski zum führenden Hersteller von geschliffenem Kristall sowie von natürlichen und künstlichen…