Customer Support (m/f)

Bitpanda GmbH
  • Wien
  • Vollzeit
  • Einsteiger
  • 17.4.2019

At Bitpanda we are firm believers in the innovative power of cryptocurrencies and the blockchain technology. Our mission is to be the key driving force in the ongoing fintech revolution by providing easy-to-use, safe and trustworthy access to any digital assets for both new and experienced users.

Customer Support (m/f)

The Role

You are in close contact with our users and help them with various problems and questions they have concerning Bitpanda, as well as handling user requests in multiple languages.

Field of activity

  • Assist Bitpanda users through our support channels (e.g. Zendesk)
  • Evaluate user feedback and feature requests
  • Translate user needs into new features for the platform
  • Draft content to optimise the user experience
  • Identify market needs and suggest process optimisations

What you should offer

  • Experience in using several cryptocurrency brokers/exchanges
  • Knowledge and interest in the field of payment providers and cryptocurrencies
  • Excellent writing and communication skills in English and any additional language is a welcomed bonus
  • Ability to follow processes and internal guidelines, as well as to work within set deadlines
  • Ability to work in a structured manner, within a team as well as independently

What we offer

  • A chance to get involved in one of the leading FinTech Start-Ups and thereby help shape a growing, forward-looking and innovative field
  • Flat hierarchy and short communication channels
  • Responsibility over exciting and challenging projects that have a direct visible impact on Bitpanda's customers and the industry
  • Prompt takeover of self-responsibility
  • Very positive work environment in a young, international and motivated team
  • A brand new office in the heart of beautiful Vienna, Austria

What to send

  • Motivation letter where you introduce yourself, explain why you are interested in working for Bitpanda in the position "Customer Support", highlight your knowledge with cryptocurrencies and why you think you are a good fit.

Note: Bitpanda offers an ensured salary according to the collective agreement and a possible overpayment depending on the qualifications

Bitpanda
Nina Aichinger
Head of HR
Web: https://www.bitpanda.com/

Bitpanda GmbH

Banken, Finanz, Versicherung
51 - 100 Mitarbeiter

Über uns

Bitpanda is Europe’s leading digital asset platform (e.g. Bitcoin, Ethereum & co) and one of the fastest growing FinTechs. We have the vision of creating an eco-system that allows a simple entry for beginners and an optimized usability for advanced users. For this, we constantly work on new…