Cloud Service Manager (m/f)

  • Stelleninserat
  • Arbeitgeber

Raiffeisen Informatik has been offering professional IT services for major customers in Austria and abroad for almost 50 years - with a focus on services to companies in the Raiffeisen sector, Uniqa and selected financial service providers. Our broad portfolio ranges from highly available IT operations, outsourcing,security services, consulting and license management to complete workplace support.

Cloud Service Manager (m/f)

What you can expect:

  • Work with internal development, product management and with customers to develop and drive the strategy for cloud services
  • Develop strategies for individual cloud service delivery, working with Product Owner and product development and customers
  • Develop cloud service definitions for customer needs
  • Take responsibility for the cloud service level agreements between the cloud service provider and the customer
  • Deliver operational level agreements (OLA) with internal departments to the service provider detailing the provision of certain elements of a service
  • Work with the suppliers (e.g. AWS, Azure) to understand the changing market and to reflect this understanding in the products and strategies delivered
  • Develop and maintain relevant set of KPIs required for service performance and customer value fulfillment
  • Responsible for cost-, resource-, time- and performance monitoring and reporting
  • Act as a go-to point for cloud services addressing and advising customers about services, delivery, billing and/or invoicing related questions
  • Develop and maintain relevant services roadmaps, ensuring content and timelines alignment
  • In cooperation with customer and Product Owner, responsible for the identification and definition of service optimization and cost reduction potential and further services development
  • Support product development and delivery in an agile environment

What you bring to the table:

  • University degree in a technical field of study (e.g.
    informatics, business administration with a focus on information management) or proven, comparable Qualification
  • Minimum 4 years of experience in a position of Service (Delivery) Manager, preferably as Cloud Service/Application Manager
  • Very good understanding of Cloud services delivery models and best practices (IaaS/PaaS/SaaS, automation, microservices, etc.)
  • Previous experience of working as part of agile teams or in DevOps/DevSecOps is an advantage
  • Excellent command of English; Knowledge of German or other CEE language is an advantage
  • Very good communication and presentation skills
  • Capable to build sustainable relationships in a short timeframe
  • Ability to manage complex tasks in a changing environment; persistence and execution discipline, strong self-drive to reach results
  • Team oriented and flexible
  • Flexibility for travel requirements and onsite engagements (up to 10%)
  • work permition for Austria is required

What we offer:

  • Join our dynamic and motivated team in one of the leading banking groups in Austria and Central and Eastern Europe
  • Possibility to direct and steer services delivery in an organization with a strong regional branding and footprint
  • Work-Life balance due to variable working hours
  • Attractive social benefits and state of the art learning and development opportunities

Our salary packages are - depending on your experience and qualification - cleary above the stated minimum salary. KV-Einstufung ST2 Erfahrungsstufe (4.114,-).

Have we aroused your interest?

We are looking forward to receiving your application online application

Further information about your application can be found at

z.H. Frau Yasmin Schmid, BA 
Lilienbrunngasse 7-9  
1020 Wien 
T: +43-1-99399-3249

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