Technical Product Support Engineer - ( French / English & Microsoft Technologies)

Nuance Communications Austria GmbH
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 5.2.2019

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology. Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

We are looking for a

Technical Product Support Engineer - (French / English & Microsoft Technologies)

Nuance Communications is a global technology company specialized in speech recognition and AI. Nuance's healthcare product offering includes solutions which enable medical professionals - doctors, physicians, nurses - to create high quality documentation of their work and increase their focus on patients.


This position is providing Technical Product Support for our French speaking end-customers (hospitals) and partners

Principal duties and responsibilities:

  • Support end-customers who have deployed our Dragon solutions and need technical help around the products
  • Support our partners when problems occur on their customer sites
  • Troubleshoot problems and track down root causes
  • Reproduce issues in local test environments
  • Escalate product issues to our research and engineering teams
  • Maintain and enhance our technical knowledge base
  • Provide product feedback from partners and end-customers to product management, development and account management
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Minimum years of work experience:

1 to 3 years

Required Skills:

  • Excellent Communications skills in French and English language
  • Strong Microsoft Windows knowledge,
  • Strong technical understanding of Windows server and networks
  • Customer Service focused
  • Willingness to learn,
  • Strong problem-solving skills in the IT environment,
  • Solution oriented way of working,
  • Strong team spirit, good communicator

Preferred Skills:

  • Programming skills,
  • Knowledge in the area of load balancing and network firewalls, SQL database knowledge
  • Degree in computer science or similar or strong working commercial experience in the area

Job reference: 1-39557

Have we you caught your interest? Then we would love to hear from you!

Please apply through our career page or send your application to (please quote the job reference in the e-mail title).

To find out more about our company and our products, please visit

The position is full-time (38.5 hours per week) and is based at the Nuance office in Vienna. Minimum payment EUR36,500 p.a. gross, negotiable depending on previous experience and educational background.

Nuance Communications Austria GmbH

Elektronik, Automatisation
101 - 500 Mitarbeiter

Über uns

Nuance ist ein führender Anbieter von Sprach- und Bildbearbeitungslösungen. Wir entwickeln und produzieren intuitive Technologien und intelligente Lösungen, die Menschen den Alltag und ihre Arbeit erleichtern. Wir stellen Tools bereit, die die Vermittlung von Informationen und die Zusammenarbeit…