Senior Technical Account Manager

Microsoft Österreich
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 7.2.2019

Senior Technical Account Manager

Job Type: Full Time
Country: Austria
Location: Vienna, Austria

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement

The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer's IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft's cloud services, with deployment being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Enterprise Services business and drive larger impact for the customer.

Senior Technical Account Manager

Responsibilities

Key Responsibilities:

  • Service Delivery Planning: Align services around people, process and technology
  • Service Delivery Management: Drive improvement through delivery of goal aligned services.
  • Cloud Implementation: Lead activities that accelerate the customers' deployment of cloud services.
  • Service Intro and Review: Ensure clear customer understanding of services available, and value delivered
  • Reactive Management: Act as an escalation point for critical service incidents
  • Opportunity & Growth Management: Identify opportunities for renewing and expanded Premier or Consulting services
  • Customer/Partner: Use customer satisfaction results to drive service improvement

Qualifications

Experience Required:

  • Minimum 5 years of experience, primarily in a client-facing role
  • Bachelor's Degree (B.S./B.A.) in Computer Science, Engineering or equivalent
  • Analytical Problem Solving skills
  • Building Customer/Partner Relationships
  • Strong Communication Skills
  • Product & Technology Expertise
  • Project Management
  • Strategic Insight
  • Value Selling

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Base pay - competitive, from 71000 Euro p/a

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Microsoft Österreich

Handel
101 - 500 Mitarbeiter

Über uns

Empower every person and organization on the planet to achieve more. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first,…