Supplier Performance- & Portfolio-Manager (m/f)

UNIQA Insurance Group AG
  • Österreich
  • Vollzeit
  • Berufserfahrung
  • 14.1.2019

UNIQA IT Services GmbH (UITS) is looking for a

Supplier Performance- & Portfolio-Manager (m/f)

Your main responsibilities

  • Develop and maintain structured and standardized supplier performance management in a multi-provider environment including sufficient metrics and targets that aligns with UITS and business objective
  • Establish and maintain sufficient supplier scorecards or dashboards to communicate supplier performance including data from contractual performance levels, actual performance assessments, 360-degree supplier feedback, supplier risks, etc.
  • Support the implementation of agreed SOWs, SLAs and OLAs and understand the dependencies regarding supplier pricing
  • Enable a UITS contract and order monitoring and measurement including SLA and OLA tracking
  • Monitor and report performance results to all levels in the organization, as appropriate, and adjust the format, detail and content of your results for different stakeholders
  • Analyze supplier performance data and identify key trends (stability, innovation, flexibility, market penetration, etc.
  • Reviews results and support the responsible Supplier Manager in re-negotiating terms and conditions (e.g. SLAs, pricing, etc.
  • Review supplier performance with stakeholders and implement and monitor a continuous performance improvement plan
  • Support the supplier and the responsible UITS units that a proper contingency plan and concept is in place and will be tested
  • Support continuous measurement of the usage of defined services in order to support the responsible Supplier Manager in re-negotiating services with the service provider

Your qualification

  • At least 3 years of experience in in IT service delivery, IT Availability, IT Service Level, IT Service catalogue, IT contract or general supplier management
  • Experience with Multiprovider- and Outsourcing-Management
  • Excellent IT-operation processes and ITIL knowledge (Practitioner/ Red Badge preferred
  • Intermediate knowledge of supplier and procurement processes and financial principle
  • Good command of written and spoken English and German

Your core competencies

  • Customer Focus: establishing long-term customer relationships
  • Perseverance: single-mindedly and persistently pursuing your assignments
  • Drive for Results: achieving your goals dependably and timely
  • Learning on the Fly: learning quickly and having a focus on solution

Annual minimum wage according to collective agreement: EUR 48.000,-- - gross. We are prepared to exceed depending on qualification and experience.
We are looking forward to receiving your application!

Apply now!

UNIQA Insurance Group AG

Mag. Wolfgang Küchl
HR Business Partner
Untere Donaustraße 21
A - 1029 Wien
Tel.: 0043 1 21175 - 3613

UNIQA Insurance Group AG

Banken, Finanz, Versicherung
501+ Mitarbeiter

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Die vertrauenswürdigste Versicherung Österreichs wird man nicht von heute auf morgen. Das erfordert frisches Denken und eine optimistische und lösungsorientierte Haltung. Genau hier setzen wir an: UNIQA Mitarbeiterinnen und Mitarbeiter gestalten die Zukunft der Versicherungsbranche aktiv…

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