On-Site Engineers for Workplace-, Network- and Field-Services (m/w)

cellent GmbH
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 9.10.2018

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Regionale Präsenz - globale Stärke. Mit ganzheitlichen und innovativen IT- und Organisationslösungen für große und mittelständische Unternehmen sowie die öffentliche Hand gehen wir neue Wege. Gemeinsam mit Wipro - unserem Mutterkonzern - positionieren wir uns in Österreich als strategischer Business Enabler.

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On-Site Engineers for Workplace-, Network- and Field-Services (m/w)

Place of Work: Wien
No of openings: 6
Position type: Full time


  • Experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  • Knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Experience with Anti-spyware and Anti-virus software.
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Support of Avaya Telephone systems for call routing, IVR as well as trouble shooting and work experience in the following areas:

  • Configuring Polycom meeting room telephones (spider) and similar
    - Support for Tandberg/Cisco Video conferencing systems / rooms
    - Digital ( IP based) and analog phones
    - Multimedia Audio & Video streaming

  • Good written and oral communications skills with clients and senior management in German and English German Language.
  • Ability to work with deadlines and complete tasks on-time.
  • Preferably with an Associate's Degree in Electronics and CompTIA A+ / N+ Certification.

Other Account Specific Requirements:

  • Meeting Rooms support - Video Conference, Projectors etc.
  • Basic knowledge about Info screen, Audio Video Devices Etc.
  • VIP Support experience and Skillset. Providing IT support to senior executive and board members of a corporate
  • Being able to support corporate Special Events as and when required.
  • Mobility Support - Should have knowledge of basic Android, and IOS devices (iPhones, iPad and tablets)
  • Working knowledge on ITIL.
  • Being able to handle IMAC tickets.
  • Experience working with Remedy & Service Now ITSM tools.

Network Related Skillset to support Calls- Smart Hand:


The onsite engineer is expected to have understanding of network devices in order to complete the ticket. The following basic skills are required:

  • Basich knowledge and experience in network devices like routers, switches, wireless access points, voice gateways etc.
  • Understanding of IP addressing of devices and ability to configure ip address of network devices
  • Understanding of network interface and physical cabling of network devices.
  • Certification in system support or networking - Nice to have.
  • Communication skills to provide technical information from the site to remote NOC team and work as per instructions.
  • Knowledge and experience with patching and cabling of copper and fiber connectivity to devices.


  • Extremely interesting and technologically challenging projects
  • Current certifications (preparation time is paid)
  • Young, innovative team
  • Modern office
  • Central location
  • Company events (skiing, hiking, staff breakfast)
  • Company mobile phone (also for private use)

Human Resources

Tatiana Tartakovskaya



cellent GmbH
Lassallestraße 7b (2. Stock)
A - 1020 Wien

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