Service Specialist - Devices (m/f)

Huawei Technologies Austria GmbH
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 9.10.2018

About Huawei

Founded in 1987, Huawei Technologies is one of the fastest growing telecommunications and network solutions providers in the world. It is one of the worldwide leading suppliers in the field of Broadband Network (NGN, DSL, MSAN), Mobile Network (GSM/GPRS, UMTS, CDMA), Optical Network, Data Communication, Software and Applications (Intelligent Network). Huawei Technologies experienced a fast growth in the last decade with offices in more than 70 countries in the world and supplies its diversified products and solutions to more than 170 countries. We sincerely invite professionals, who have rich working experience in IT/Telecom companies to join us and develop together with Huawei. For further information, please visit us at www.huawei.com.

We are offering the following challenging position and the opportunity to grow with us

Service Specialist - Devices (m/f)

Job location

The job holder will be based in Vienna, Austria.

Key responsibilities

  • Service Preparation (New Model Launch)
  • F.U.T. Project management (Friedly User Trial beta app)
  • Customer Care Manager (hotline, E-Mail, chat tool, social media, apps, service shop) reporting regularly to the European and Chinese headquarter
  • Net promoter score (NPS), customer surveys, customer satisfaction
  • Project management
  • Product liability and crisis management
  • Setting up processes (e.g. logistic, repair, support, KPI tracking / improvement)
  • Service marketing (budget control, events, PR, social media, DOOH)
  • Benchmarking of the customer service, trends and market analysis
  • General Data Protection Regulation (evaluation and risk management, determine measures)
  • Budget management together with finance and procurement

Requirements

  • University degree (minimum bachelor degree), preferably in customer service, sales
  • Minimum 3-5 years of experience in this area
  • Effective project management skills and ability to communicate and find solutions
  • Computer proficient with Microsoft Office
  • Strong administration and organisational skills
  • Fluent English, German
  • Valid working papers for Austria

What we offer

We offer you a professional career in one of the leading multinational telecommunication companies and challenging work. Furthermore, we offer a competitive compensation starting at 33.600 EUR annual gross salary which can be higher depending on your qualifications and relevant experience. In addition, we offer other benefits.

Contact information

Please send your detailed Resume/CV (photo attached) in English via E-Mail to weiying.wang@huawei.com indicating your earliest starting date and your salary expectations as well as the job title "Service Specialist Device".

HUAWEI TECHNOLOGIES AUSTRIA GMBH

IZD Tower 9th floor
Wagramer Straße 19
1220 Vienna

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Huawei Technologies Austria GmbH

Internet, IT, Telekom
51 - 100 Mitarbeiter

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