• Wien
  • Vollzeit
  • Berufserfahrung
  • 15.10.2018

We're experts in the world's fastest growing sector - globe shopping, where consumers from one country shop in another. We introduced the world to Tax Free Shopping over 30 years ago, but now offer a range of great services to help travellers shop and spend wisely in 43 countries around the world. We work with over 270,000 of the world's favourite brands, helping businesses engage with globe shoppers. Our IT headquarter is located in Vienna and we do have offices all over the globe, we're a truly international team.



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Being the industry and innovation leader in the Tax Free Shopping business, Global Blue works continuously on improving the service for international travellers and our partners. As a Business Analyst you are playing the role of an internal consultant and you analyse, design and document new innovative Business Processes improvements together with the Business Stakeholders. Being the interface to the technical product and software development teams, you align with the technical teams and ensure the design and development of a cost-efficient solution. You will work on Global Blues core products, systems and processes and will be involved in projects to drive new innovations for the Tax Free Shopping industry.


  • Act as a consultant for business units and transfer their demands into structured functional and non-functional requirements
  • Align and collaborate with product managers / software architects / development to design and develop a cost-effective solutions
  • Lead the analysis of pre-studies to elaborate the cost analysis of new ideas
  • Support development and quality assurance teams throughout the software development life-cycle
  • Model business processes according to UML and BPML standards
  • Communicate effectively across all hierarchies, from senior management to development
  • Contribute to the continuous enhancement of demand management and requirements engineering processes


  • 3 years of experience as a business analyst or requirements engineer
  • Relevant IT educational background - university degree or similar experience
  • Excellent verbal and written communications skills in English - German appreciated but not mandatory
  • Distinctive analytical thinking, well-structure with great attention to details and ability to design complex workflows
  • Team player, customer orientation, high level of commitment and motivation
  • Integrity, high quality standard levels and good client-facing skills
  • Experience with transactional systems and inside the financial sector are a plus


  • Being part of the team working on key projects to drive innovation inside the Tax Free Shopping industry
  • Opportunity of attending training and gathering experience for your further development and growth
  • Work in fast-growing international company and industry
  • State of the art office environment well connected to the public transportation system and with good infrastructure
  • International environment and inspiring colleagues from many different countries
  • Employee benefits and team / team building events
  • Varied, interesting and challenging job


Flexible working time


Good location close to public transport

Wellbeing, company doctor, meal vouchers

Team building, party and events

Referral bonus

Challenging job

International environment

Global Blue guarantees a competitive and performance-related salary depending on your professional and personal qualifications. The minimum offered salary for this position starts from 55.000 EUR p.a., however, the total compensation is a subject of individual agreement. As required by Austrian federal law we hereby state, that the legal annual minimum compensation according to the Austrian collective agreement amounts to 37.266,18 EUR.

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Global Blue Service Company Austria

Sonstige Branchen
501+ Mitarbeiter

Über uns

Global Blue is world's leader in transaction processing for international shopping, supporting an international network of merchants, travellers and financial institutions with following services: Tax Free Shopping (TFS): having invented the concept of TFS almost 40 years ago, we allow…