Welcome to the world's most exciting industry! One in four Swiss residents relies on Sunrise on a daily basis - from their very first e-mail in the morning to their evening movie. That means our performance really matters. And that's why we are looking for employees who are truly passionate about what they do.
Manager (f/m) Contact Center 100%
Duties and responsibilities:
- Lead in terms of steering and motivation of aprox. 70 employees of the internal contact center at office site in Prilly and Zurich
- Assurance of excellent customer experience
- Constant monitoring of team performance providing the given targets concerning quality, quantity and sales (cross-/upselling)
- Execute the company and unit strategy, especially our customer promises as well as Sunrise values at the site in Prilly and Zurich
- Tight collaboration with contact center colleagues at HQ for continues improvement of the whole unit and best practise sharing
- Special management tasks and cooperation in projects
- Clear communication of targets and strategies towards team
- Coaching of 5-7 direct reports in Prilly and Zurich
- Define and implement measures from strategic goals and independent transformation of those goals
- Provide proactive suggestions for continuous improvement of unit strategy in line with with Sunrise strategy
- Strong collaboration with interfaces like performance management, intraday, processes, quality and training
- Provide management updates on a regular basis in terms of performance, measures and timelines
- Commercial training or study in business administration, economics or similar
- 5 (+) years experience in customer service / call center environment
- Minimum 3 years leadership experience
- Proven success in customer service
- Fluent skills in English, French and German are a must
- high customer orientation, teamplayer, hands-on and can-do mentality, strong analytic skills
At Sunrise, you will be working in a dynamic environment where a lot can be achieved through dedication. A wide range of opportunities for professional development will be available to you. In addition to progressive employee benefits, you will receive attractive telecommunications offers.
We believe that teamwork is the key to making work fun. Do you agree? Then seize the moment and apply online!
Please note that we only accept applications processed via the online tool. We are more than happy to receive your cover letter in German.
Sunrise Communications AG