Customer Care Expert (m/w)

ALPLA Werke Alwin Lehner GmbH & Co KG
  • Hard
  • Vollzeit
  • Berufserfahrung
  • 21.9.2018

CUSTOMER CARE EXPERT (m/w)

ALPLA Werke Alwin Lehner GmbH & Co KG / Hard / Austria / Headquarters

ALPLA, a name that is synonymous with plastic packaging of the highest quality worldwide. Around 19,300 employees produce high-quality packaging for the food, cosmetics and cleaning industries at 176 locations in 45 countries.

Your responsibilities

The Customer Care Expert supports worldwide all programs related to Quality Assurance and Quality Customer Care (QA & QCC) of processes and products. He/She establishes awareness of quality as an integral part of the managerial functions on corporate, regional and local levels.

  • Support the generation and consolidation of results related to QA performance and activities (KPIs)
  • Derive appropriate actions based on global scorecards, escalations and customer feedback
  • Create the understanding and awareness of Corporate standards in the regions and Technical centers for specification management, validation and process control, test plans and appropriate test methods
  • Support Line Manager to ensure provision and analysis of QA data as well as deduction of needful actions, de-escalate hot spots on repetitive and/or unsolved quality issues, improve product and process quality and stability
  • Provide training for QA tools and techniques as well as customer related trainings and implementations
  • Negotiate customer Quality Assurance Agreements (QAA) and contracts
  • Keep regular contact and initiate routine meetings with the stakeholders considering customer related issues with the plants, regions, sales team

Your competencies and qualifications

  • Technical background (Bachelor degree or Master)
  • At least two years of professional experience in manufacturing industry
  • Experience in process and product control
  • Experience in applying QA tools and techniques
  • Strong analytical skills and negotiation skills
  • Strong training and facilitation skills
  • Excellent English skills are a must, any other language is a plus
  • Team player and service oriented
  • Willingness to travel (up to 30 %)

We offer

  • A modern and family friendly work environment
  • Integration in a dynamic team
  • Challenging tasks with a high degree of self-responsibility
  • Individual performance will be remunerated and further development supported

Equality Act: Due to our legal obligation we have determined the minimum annual salary for this position to be 32.000,- EUR gross. The actual payment will be based on the labour market and your work experience and qualifications.

Please apply via https://career.alpla.com

Contact person: Elise Lorek, Human Resources
ALPLA Werke Alwin Lehner GmbH & Co KG
Mockenstraße 34, 6971 Hard, Österreich
T +43 (5574) 602 0, www.alpla.com

ALPLA Werke Alwin Lehner GmbH & Co KG

Industrie, Produktion
501+ Mitarbeiter

Über uns

ALPLA gehört zu den weltweit führenden Herstellern von Kunststoffverpackungen. Rund 19.300 Mitarbeiterinnen und Mitarbeiter entwickeln weltweit an 176 Standorten in 45 Ländern innovative und wettbewerbsfähige Verpackungen für Nahrungsmittel und Getränke, Kosmetik und Pflegeprodukte,…