Customer Quality Engineer (f/m)

Infineon Technologies Austria AG
  • Villach
  • Vollzeit
  • Berufserfahrung
  • 10.8.2018

Customer Quality Engineer (f/m)

At a glance

Customer calling! Not a threat for you? As a Customer Quality Engineer you understand, that valuing the expectations of your customer sets the stage for a successful relationship. Do you enjoy the challenge to team with colleagues out of different departments in throughout the world in order to find best solutions? Are you a person who wants to have the overview from-end-to-end instead of being the expert for just one step? Then this job is a great match for you!

Quick info

Location
Villach

Entry level
Professionals / experienced

Job ID
30132

Start
immediately

Type
Full time

Contract
Permanent

Job description

During an individual training phase, we prepare you optimally for your new tasks. With regular feedback discussions and planning of your professional and personal development, we want to ensure your success in this position.

In your new role you will:

  • Take care for one or more selected automotive customers, visit them on a regular basis to develop an effective communication with the customer quality team
  • Have direct contacts to quality management departments at all assigned accounts
  • Have one face to the customer representing Infineon`s quality and reliability and managing customer quality related issues together with other customer quality team members
  • Take part in investigation of customer quality issues by working closely with Complaint Management, Quality Management and Application Engineering
  • Support improvement measures on customer satisfaction

Profile

You listen actively to the customers and consider their point of view, thoughts, and ideas in order to balance the customers' requirements and the interests of Infineon. Moreover you live up to high quality standards, have a good sense for costs and strive for continuous improvement.

You are best equipped for this task if you have:

  • Experience in automotive and industrial quality requirements
  • A university degree in Engineering or another technical field
  • Proven experience in quality management within the semiconductor or a related business
  • A comprehensive knowledge in customer quality management
  • Deep knowledge in customer quality tools specifically Six Sigma, 8D, 5Why, FTA
  • Strong communication and moderation skills, with the ability to de-escalate a heated situation
  • Capable of identifying improvement opportunities and playing an active role in continuous improvement
  • The ability to apply a variety of interpersonal skills at various management levels and to work well under pressure
  • Excellent capability in English and German languages (written and spoken)

This position is subject to the collective agreement for workers and employees in the electrical and electronics industry, employment group H (https://www.feei.at/arbeitswelt/kv-tabellen-statistik/mindestloehne-und-gehaelter). The monthly salary is paid 14 times p.a. A higher payment is negotiable depending on your expertise and skills. Furthermore, Infineon offers additional employee benefits.

About Us

Part of your life. Part of tomorrow.

We make life easier, safer and greener - with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world - we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.

In the Automotive (ATV) segment, we develop high-value products and services to advance fully and partly self-driving cars. To enable radar-based advanced driver assistance systems, we deliver end-to-end solutions to capture and process complex, safety-critical data from the vehicle's surroundings. These include radar sensor ICs as well as microcontrollers optimized for radar signal preprocessing. We are helping to realize the Zero Vision for road traffic safety through our certified components and subsystems. In the connected car of the future, our security microcontrollers will help protect sensitive data more effectively. In addition, ATV is making a valuable contribution to the development of e-mobility. Power semiconductors are driving electric motors and innovative system solutions using silicon carbide are increasing the efficiency and reducing the weight of chargers and inverters. These technologies are paving the way for electric vehicles that offer the same range with smaller batteries. In combustion engines too, power semiconductors are making a difference by reducing exhaust emissions.

The City of Villach is located in the center of Carinthia, Austria's southernmost province, in close proximity to the Italian and Slovenian border. Due to its particular geographic location and the outstanding natural beauty of the region, Villach and the whole province of Carinthia have for generations been popular holiday destinations for people from all over the world. Its unique landscape combines mountains and valleys, lakes and rivers, city and countryside. In addition to the favorable geographic location, living in Austria also has many social, health-care-related and economic perks. The country's social and health care system is among the best in the world and for decades numerous international surveys have singled out Austria as a particularly safe and wealthy country with a high quality of life. Villach benefits from its status as a "small town", offering everyday living at affordable prices in an outstanding setting. So it's no surprise that the city on the Drau is considered the "home of work-life balance".

Find out what you like most about Villach and join us:
https://www.welcome2villach.at/

What we offer you in Villach

Almost 3.200 people work at four different sites in Austria.

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Infineon Technologies Austria AG

Elektronik, Automatisation
501+ Mitarbeiter

Über uns

Wir machen das Leben einfacher, sicherer und umweltfreundlicher Infineon bündelt in Österreich als einziger Konzernstandort neben Deutschland die Kompetenzen für Forschung & Entwicklung, Fertigung sowie globale Geschäftsverantwortung. An den Standorten Villach, Klagenfurt, Graz…