Customer Service Supervisor Alpine (m/f/x)

Terumo Deutschland GmbH
  • Brunn am Gebirge, Spreitenbach
  • Vollzeit
  • Berufserfahrung
  • 15.8.2018



Customer Service Supervisor Alpine (m/f/x)


At Terumo, we enhance lifesaving medical technologies for the benefit of society.
Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony.
Built on our Japanese origins, we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do.
This is how we make a difference in the lives of patients, customers and associates.

We are looking as of November 1st 2018 for a Customer Service Supervisor (m/f/x) based in Brunn a. Gebirge/Austria or Spreitenbach/Switzerland responsible for our team (4 people) in Austria and Switzerland (Alpine).


  • Manage, coach, train, motivate and develop customer service team in Alpine
  • Organize and coordinate daily work
  • Ensure a smooth handling of customer orders, complaints and other Customer Service related processes
  • Guarantee a customer oriented service for internal and external customers
  • Actively contribute to conintuous optimization and improvement within Customer Service
  • Work closely with other internal departments in Alpine and EMEA HQ and all other internal and external stakeholder


  • Bachelor degree in Supply Chain Management or Business Economics or equivalent experience
  • 3-5 years of experience in Customer Service / Contact Center / Supply Chain
  • Experience in people management
  • Strong leadership and coaching skillset
  • Highly process and customer oriented mindset
  • Advanced SAP knowledge
  • Sound MS Office skills
  • Fluent in German and English
  • Willigness to travel frequently


  • Good working environment
  • Intercultural team in an international company
  • Opportunites for personal and professional development
  • Free drinks and fruit in our offices
  • Teamevents
  • Wide range of social benefits
  • Salary min. 53.000EUR p.a. depending on professional experience, plus incentive

Terumo Europe is a core player in the EMEA healthcare market. We are a strong actor of the Terumo Corporation (Japan), producing, distributing, marketing and selling a vast range of medical devices. Terumo Europe EMEA headquarters and production facilities are located in Leuven (Belgium) with sales and marketing offices across the EMEA region.


Eva Mahler
HR Business Partner DACH

Terumo Deutschland GmbH
Ludwig-Erhard-Str. 6
65760 Eschborn

Original-Inserat anzeigen

Terumo Deutschland GmbH

Gesundheitswesen, Soziales
101 - 500 Mitarbeiter

Über uns

At Terumo, we enhance life­saving medical technologies for the benefit of society. Built on our Japanese ori­gins, we are driven by res­pect, ownership and con­tinuous im­provement. It is at the heart of everything we do. This is how we make a dif­fe­rence in the lives of patients, customers and associates. Terumo…

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