Service Europe is a high performing business area within the HOERBIGER group. It is in the midst of a major change process, which is aimed at improving the overall performance. Currently, the multiple repair facilities throughout Service Europe are diversified in terms of the processes and procedures that are used. Moreover, the facilities vary in size, scope, offerings and have been managed and developed in a rather isolated manner that reflects individual (country) structures. The Project Management Office (PMO) will focus on ensuring standardization of the diverse processes and procedures, plus on improving the level of performance at all of the Service Europe repair facilities.
In the next three years, current behaviors and beliefs must be challenged to achieve true changes in terms of process and efficiency. Once the new methods are identified, they must be standardized and implemented at each of service Europe's sites, which is ultimately aimed at increasing profitablity and driving growth in the future. Additional goals include improving employee commitment; establishing processes and customer-focused KPIs; launching a web shop; implementing the 5S program; optimizing the supply chain and supporting the training and development of high potential areas.
The person in this role will be primarily responsible for managing the portfolio of local projects; integrating global, regional and local initiatives; developing a comprehensive project plan aimed at regional and local objectives; facilitating the sharing of best practices throughout the Hoerbiger Service Europe organization; providing training for operations personnel within local facilities regarding new standards and ensuring projects as well as improvement activities are completed on schedule. Further key responsibilities include developing and monitoring short and long-term plans to support business objectives, compiling data for the purpose of drawing up business operations reports and supporting the head of operations as needed. Based on collective agreements, we are offering for this role a monthly salary starting at EUR 2,790 gross, depending on individual qualifications and experience.
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