Junior Client Support Manager (f/m)

Adverity GmbH
  • Vienna
  • Vollzeit
  • Einsteiger
  • 9.8.2018

Adverity makes you smart with data. Created for advertisers and agencies in mind, Adverity's innovative platform enables you to easily connect and work with your entire media, marketing and e-commerce ecosystems. This all-in-one platform is your perfect 360° marketing intelligence and analytics solution for more efficient reporting and an improved marketing performance. Integrating with every marketing tool across the web and any other place where data is stored, Adverity is the central hub for the successful marketer - empowering you to make faster and better decisions.

We are looking for an enthusiastic and result-oriented

Junior Client Support Manager (f/m)

The successful candidate will be responsible for timely, accurately and satisfactory resolution of client support tickets. The position is based in Vienna.

Your Responsibilities

  • Serve as daily first point of contact for our clients on all usage and operational matters concerning the use of Adverity's products
  • Identify, categorize and troubleshoot technical issues
  • Escalate more complex technical issues to 2nd line tech support when required
  • Escalate to team lead and Client Success Managers when an issue may impact the revenue and/or the relationship with the client
  • Communicate progress of issue resolution to the client in a timely manner
  • Identify recurring client issues and requests and write client-facing entries for FAQ and Help Files
  • Provide usage instructions and solution descriptions in a professional, error-free and easy-to-understand manner
  • On a day-to-day basis, you will be working closely and efficiently with other support members, technical and Client Services teams to meet and exceed your personal and team KPIs

Your Qualifications

  • Previous helpdesk experience or a client facing role is preferred
  • Some exposure to web technologies and related web stacks (API/ETL/SQL)
  • Outstanding communication skills (written and verbal) over the phone, via email and on live chat
  • Ability to analyse & troubleshoot technical issues and deliver instructions to non-technical audience
  • Must have a strong willingness to learn and discover new technologies
  • Friendly, personable and approachable, with the ability to multi-task and work under pressure
  • Experience with Zendesk preferred
  • Proficiency in English and German is a plus

Our Offer

  • A job in a fun, innovative and dynamic work environment with start-up flair
  • Flexible working hours
  • Home-office
  • Flat hierarchies and fast decision making
  • Opportunity to grow with us and to unlock your potential
  • International, diverse and lovely team
  • Company & team events
  • Working alongside experienced and successful entrepreneurs
  • Be part of a fast-growing and international company
  • Free coffee :)

For this position, we offer a starting annual salary of EUR 28.000 (negotiable based on your level of experience & qualifications).

Send your application to jobs@adverity.com - we are looking forward to hearing from you!

Web: www.adverity.com

Original-Inserat anzeigen

Adverity GmbH

Internet, IT, Telekom
11 - 30 Mitarbeiter

Über uns

Adverity GmbH was founded on the belief that data can radically improve how brands and customers connect, understand and interact with each other. Our customers are provided with a clear overview, control over all their marketing activities and the performance outlook of their media channels.