Director of Client Services (f/m)

Adverity GmbH
  • Vienna
  • Vollzeit
  • Projekt-, Bereichsleitung
  • 7.8.2018

Adverity makes you smart with data. Created for advertisers and agencies in mind, Adverity's innovative platform enables you to easily connect and work with your entire media, marketing and e-commerce ecosystems. This all-in-one platform is your perfect 360° marketing intelligence and analytics solution for more efficient reporting and an improved marketing performance. Integrating with every marketing tool across the web and any other place where data is stored, Adverity is the central hub for the successful marketer - empowering you to make faster and better decisions.

The Director of Client Services is responsible for leading and growing our Client Services team across several countries as well as ensuring a best class a day-to-day customer support for our international clients. This position is based in Vienna with requirement to travel.

Director of Client Services (f/m)

Your Responsibilities

  • Ensure client satisfaction, retention and growth
  • Lead, coordinate and mentor our Client Services teams based in Vienna and London to ensure delivery on company goals
  • Monitor and forecast revenues for existing clients and report them to senior management
  • Assist senior management in growing the company and build-up client services organization structure in new markets
  • Bring expertise and give feedback to business development to support strategic actions for company growth and product development
  • Identify hiring needs for Client Services team
  • Define and implement onboarding and ongoing training program for Client Services employees
  • Provide team with all necessary tools and training to improve expertise and team learning
  • Identify risks and take actions to prevent customer churn
  • Develop and document best practices and workflows in Client Services through continuous assessment of processes
  • Manage an effective information flow between client services team and other business units

Your Qualifications

  • 3+ years of experience in managing a Client Services team
  • University degree in Business, Marketing or IT preferred
  • Experience in traditional advertising, direct marketing or similar media environment is a plus and agency background is highly preferred
  • Excellent skills in client management, project management, communication & negotiation
  • Strong leadership and organizational skills with experience in growing, managing and inspiring teams
  • Technology skills: ability to credibly discuss topics related to marketing data integration & marketing performance analytics
  • Desire to learn and keep up-to-date on technology trends, developments & best practices
  • Ability to adapt as the external environment and organization evolves
  • Willingness to travel between offices and clients
  • Excellent English, German is a plus

Our Offer

  • A job in a fun, innovative and dynamic work environment with start-up flair
  • Flexible working hours
  • Home-office
  • Flat hierarchies and fast decision making
  • Opportunity to grow with us and to unlock your potential
  • International, diverse and lovely team
  • Working alongside experienced and successful entrepreneurs
  • Be part of a fast-growing and international company
  • Free coffee :)

For this position, we offer a base salary of EUR 42.000 per year (negotiable based on level of experience & qualifications) with an attractive variable component on top.

We are looking forward to hearing from you - send your application to jobs@adverity.com!

Web: www.adverity.com

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Adverity GmbH

Internet, IT, Telekom
11 - 30 Mitarbeiter

Über uns

Adverity GmbH was founded on the belief that data can radically improve how brands and customers connect, understand and interact with each other. Our customers are provided with a clear overview, control over all their marketing activities and the performance outlook of their media channels.