3rd Level Support Engineer (m/f)

Kapsch TrafficCom AG
  • Vienna
  • Vollzeit
  • Berufserfahrung
  • 15.2.2018

Kapsch TrafficCom AG

3rd Level Support Engineer (m/f)

Location: Vienna

The Kapsch Group is one of the most successful technology companies in Austria, with global importance in the future markets of Intelligent Traffic Systems, Railway und Carrier Telecommunications Solutions and Information & Communication Technologies. Kapsch TrafficCom develops groundbreaking solutions in the area of Intelligent Transportation Systems - from the design and installation of systems to the operation of the solutions. We don't offer our customers mediocrity, only customized solutions.

Your responsibilities

The following exciting tasks are waiting for you:

  • Reception and analysis of fault reports from our Operations team
  • Error limitation and possible correction to keep our systems up and running
  • Reproduction of software system anomalies
  • Set-up and maintenance of testing environments and staging systems
  • Preparation and creation of bug reports
  • Support for the team for solving found issues
  • Performing tests in a staging environment
  • Roll-out and roll-out support of software developed in the team

Your profile

The job is perfect for you if you bring along the following qualifications:

  • you have a passion for software system analysis
  • you enjoy to learn new technologies, research and apply learnings to daily work
  • you finished your degree (preferably a Master) in System Engineering, Software Architecture, Computer Science, Information Technology, Electrical Engineering, Telematics or similar
  • you already gained experience in Software Analysis / 3rd Level Support:
  • Root-Cause analysis of software anomalies
  • Ability and flexibility to build up knowledge of different rather complex systems that are multi-tier in an efficient way
  • Set-up of test-environments for reproduction of anomalies
  • Monitoring and supervision of Software Systems, SQL (Oracle, SQLite), SoapUI, Powershell, Fundamental Knowledge of Windows and Linux
  • Analysis and elaboration of found issues and reporting to the development team
  • desirable skills: Jira/Confluence, Jenkins CI
  • you are able to deal with high pressure while keeping a cool head to find workarounds to keep up systems up and running
  • multitasking and prioritizing work to meet scope, budget and deadlines is something you are good at
  • you have a mindset for efficiency, productivity and creativity
  • very good knowledge in oral and written English, basic German

Our offer to you

  • An interesting full-time position with high responsibility within one of our growing markets
  • An international working environment and exciting challenges with room for new ideas
  • Social benefits and infrastructure (operating restaurants, near subway station etc.) of a modern company
  • Bridge days regulation and flexible working hours etc.
  • A market compliant gross salary according to your qualifications and your experience (minimum salary: EUR 2.900 p.m.)

Apply now!

Do you want to follow this exciting path with us? Then we look forward to receiving your application. For any questions about this job, feel free to contact us under: Katharina Schermann MSc., +43 664 6281872

Job empfehlen

Kapsch TrafficCom AG

Internet, IT, Telekom
101 - 500 Mitarbeiter

Über uns

Kapsch TrafficCom ist ein Anbieter von Intelligenten Verkehrssystemen in den Bereichen Mauteinhebung, Verkehrsmanagement, Smart Urban Mobility, Verkehrssicherheit und vernetzte Fahrzeuge. Kapsch TrafficCom deckt mit durchgängigen Lösungen die gesamte Wertschöpfungskette ihrer Kunden aus…

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