HOERBIGER is currently implementing a global ERP system to pursue operational excellence. ESM (Engineering / Surveillance & Operation / Maintenance) is a customized Microsoft .NET user interface for SAP which was developed by HOERBIGER. The system is currently being rolled out, 80% has been achieved thus far; however, the most challenging countries still remain. The entire roll-out process is scheduled to be completed by early 2018. Currently, the majority of KT Service branches are live on SAP 6.0 and ESM application, with three major countries and six minor countries still open, process compliance has not been established in all the entities yet.
One and a half years from now the roll-outs will be successfully completed and the ESM application will be used at all of the service branches throughout the world. Furthermore, a governance and ongoing improvement process has been established along with a Corporate IT to preserve the TOGETHER template, thus allowing all entities to increase the overall level of efficiency. As a result of the HOE change program (KT2020), KT Service will also undergo further changes over the course of the next three years. Additional goals include ensuring the long-term success of TOGETHER by assuring ESM remains the main application for service processes, providing high-quality specifications and executing the roll-out plan.
The ESM Business Process Consultant's primary responsibilities include acting as a trusted advisor/partner for the Global Process Manager, understanding and introducing new defined processes, ensuring the global communication of system changes throughout the organization and the global implementation of all enhancements as well as change requests. Furthermore, additional responsibilities include serving as an interface between business and IT to streamline processes and acting as a role model/advocate for change to promote a global mindset at service-oriented culture. Based on wage structure agreements we are offering for this role monthly payments starting at EUR3,220 gross in respect to individual qualifications and experience.
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