Technical Support Engineer

RCH GROUP AG
  • Innsbruck
  • Vollzeit
  • Berufserfahrung
  • 23.1.2018

RCH Group Spa is present in 40 countries around the world. Design, production and distribution ensure the efficiency in the solutions at the Point of Sales. Our mission is to provide innovative services and solutions that meet and exceed the customer's initiatives; designing unique products both in terms of aesthetics and technology; creativity, enthusiasm, respect, dedication to the customer and commitment to excellence;

Technical Support Engineer

We are looking for a Technical Support Engineer to provide assistance to our customers and support a never-ending improvement of our products and systems. You will diagnose and troubleshoot software and hardware problems working with our Technical Department from the very beginning of a new feature and product to all its technical life.

If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

RESPONSIBILITIES

  • Research and identify software and hardware issues;
  • Diagnose and troubleshoot technical issues, including network configuration;
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue;
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);
  • Refer to internal database to provide accurate tech solutions;
  • Ensure all issues are properly logged;
  • Develop automatic test and new tools to improve solution reliability;

REQUIREMENTS

  • Degree in Computer Science, Engineering or a related subject;
  • Excellent problem-solving and communication skills;
  • Hands-on experience with Android environments and Java applications;
  • Knowledge of the Italian language will be a plus;

Salary and benefit will be determined based on professional experience and the formal minimum salary according to Collective Bargaining Agreement.

Apply: p.biasone@rch-group.com

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RCH GROUP AG

Grabenweg 68
6020 Innsbruck
Standort

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RCH GROUP SPA IST SEIT ÜBER 45 JAHREN IM BEREICH DER REGISTRIERKASSEN TÄTIG UND BIETET INNOVATIVE LÖSUNGEN FÜR DIE VERWALTUNG VON VERKAUFSSTELLEN AN.Die Organisation des Unternehmens ist durch das kontinuierliche Streben nach Erneuerung geprägt. Sie wird als Grundlage für…

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