Sales Support Manager CES (m/w)

T-Systems Austria GesmbH
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 23.1.2018


Job-ID: 82114_DE_2

Sales Support Manager CES (m/w)


T-Systems Austria GesmbH


Wien, Österreich




Vollzeit - unbefristet



Erforderliche Sprachkenntnisse:

Deutsch, Englisch

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Ihre Aufgabe

Main responsibilities:

  • Providing technical pre- & post sales support for the entire Region for all product groups (IP/Data, Transport, Mobile, Enabling services, T-Systems Solutions);
  • Supporting other Sales Support colleagues with technical expertise;
  • Developing and presenting various training-materials for all product groups or technologies, as required;
  • Supporting complex innovation projects and Bids/RFX regionally or globally, on demand;
  • Responsible for the completion of all the Non-Voice Orders generated by her/his dedicated offices;
  • Responsible and accountable for "Quality check" for all Non-Voice Orders;
  • Designing the proper product and/or service and providing German and international pricing quotations, local loops and backbone pricing, end-to-end offers to Sales or supporting Sales in these aspects;
  • Coordination and driving of regional escalation works in the pre & post-sales area;
  • Responsible for the Service Management support function (all aspects) for the defined Top and Key Accounts;
  • Dispute management support for all Non-Voice product lines;
  • Acting as interface between Sales division and other Sales Support groups, Product Management, Bid Management, Technical Departments (GNF/TE/TCO, etc), partner organization, Order Entries and other divisions in the presales-, implementation and post-sales phases;
  • Supporting Sales and Customers in post sales activities like troubleshooting, communication towards Network Operation Centers (NOCs), extension of services, product related questions, etc;
  • Creating weekly/monthly business reports - for the specific offices;

Ihr Profil

Main skills required:

  • Wide technical knowledge about telecommunication technologies and platforms
  • Strong Technical/Commercial Sales Support (or Sales) background
  • Project coordination experience
  • Ability to meet targets and deadlines
  • Proactive attitude
  • Ability to think in priorities; structured
  • Service Management experience (desired)
  • Excellent communication (written/verbal) and presentation skills
  • English language knowledge (written/spoken) is a must, German language is an advantage
  • Strong analytical skills and attention to details (desired)
  • Thorough understanding of the wholesale telecommunication market in the region
  • Experience with complex, multinational organizations (desired)
  • Good team player, but able to work well individually as well
  • Ability to perform very well under stress
  • Willingness to work as Sales Support

Über uns

T-Systems. Our ICT services place us in one of the most dynamic markets worldwide. We use innovative technology to develop compelling solutions for the convergence markets of tomorrow. Our goal is to help businesses to become even more successful.

Ihr Kontakt

HR Shared Service Center

Tel. : 00800 800 560 56
E-Mail :

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T-Systems Austria GesmbH

Rennweg 97-99
1030 Wien

Über uns

T-Systems ein starker Partner T-Systems gestaltet die vernetzte Zukunft von Wirtschaft und Gesellschaft und schafft Wert für Kunden, Mitarbeiter und Investoren durch innovative ICT-Lösungen. Mit einer weltumspannenden Infrastruktur aus Rechenzentren und Netzen betreibt T-Systems die Informations-…

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