• Wien
  • Vollzeit
  • Berufserfahrung
  • 13.2.2018

We're experts in the world's fastest growing sector - globe shopping, where consumers from one country shop in another. We introduced the world to Tax Free Shopping over 30 years ago, but now offer a range of great services to help travellers shop and spend wisely in 43 countries around the world. We work with over 270,000 of the world's favourite brands, helping businesses engage with globe shoppers. Our IT headquarter is located in Vienna and we do have offices all over the globe, we're a truly international team.


Senior System Engineer


The holder of this position is responsible for designing, implementing and operating of centralized IT systems and IT infrastructure at Global Blue Technology.
This includes multiple business critical 24x7 production environments as well as the delivery of Global Blue (GB) internally used back-office IT services. Focus of the position is to ensure function, quality and in time/budget delivery of assigned projects, tasks and services.
The position is based in Vienna and embedded in a small, motivated team of system engineers with high level of responsibility and self-determination.

Main duties and responsibilities

  • plan, design, document and operate:
  • Microsoft server oriented infrastructure and systems
  • virtualization environments
  • enterprise class storage systems
  • provisioning systems and client deployment environments
  • backup and restore infrastructure
  • operate, keep up to date (incl. patching) and monitor the corporate system environment
  • plan and perform changes and extensions on the system landscape
  • analyze change request impact and hand documentation over to IT change management
  • provide 2nd level support and general technical support for GBT Service Center
  • manage resolution process with 3rd level support and/or external vendors
  • support HA, DR and BC implementations with proper systems design
  • maintain, audit and improve corporate infrastructure standards
  • support the problem management process
  • perform root cause analysis and lead problem resolution
  • define, monitor and report KPIs for all centralized IT services
  • perform proof of concept and feasibility studies
  • investigate new technologies
  • creating design documentation, white papers and operating procedures
  • provide procedures, check lists and other documents for GBT Service Center and other stake holders (feed the solutions and known errors database)


Profile and education

  • IT education concluded (Bachelor's or University of Applied Sciences degree in IT or related field or equivalent practical experience) preferred
  • German language skills (verbal) - preferred
  • excellent verbal and written communication (English), interpersonal and team skills, including the ability to work effectively with multinational contacts (senior management, IT development, project management) and team members
  • strong analytical, problem-solving and organizational skills
  • broad-based general IT competence
  • high quality standards, accuracy and high risk awareness
  • ability to manage and respond to changes in priorities
  • independent, goal-oriented and self-motivating personality
  • ability and willingness to work as "on call" engineer (24 hour on call duty) optional

Specific skills and knowledge

  • minimum 5 years of professional experience as IT system engineer
  • experience of complex technical infrastructures with business critical high availability requirements
  • experience with IT systems operations in a complex large scale environment (500+ servers, 1500+ devices)
  • programming and scripting knowledge (e.g. Windows PowerShell)
  • good understanding of all or some of the technical areas below:
  • Microsoft Server Operating Systems
  • Load Balancing Technologies
  • Microsoft Skype for Business and/or Microsoft SharePoint
  • Microsoft System Center Configuration Manager
  • Microsoft System Center Operation Manager
  • VMware vSphere
  • Citrix XenApp
  • EMC storage systems
  • backup and restore methodologies
  • TCP/IP networking
  • IT security
  • practice in writing documentation and technical papers
  • used to work with IT service management tools
  • desirable: ITIL certification
  • desirable: Linux knowledge

Global Blue guarantees a competitive and performance-related salary depending on your professional and personal qualifications. As required by Austrian federal law we hereby state, that the legal annual minimum compensation according to the Austrian collective agreement amounts to EUR 50.000,00, however the total compensation is a subject of individual agreement.


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Über uns

We are a market-leading provider of financial services for merchants doing business with international travellers. Our network contains 270,000 merchants worldwide in 40 countries. Through that, Global Blue offers services to more than 30,000 travellers every day. Our international structure with offices…

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