Customer Success Manager

Microsoft Österreich
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 18.1.2018

Customer Success Manager (1081191/KA)

Austria, Vienna

Role: Customer Success Manager

Location: Vienna

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn't anywhere else. This is a world of more possibility, more innovation, more openness, and sky's-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
To learn more about Microsoft's mission, please visit:
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Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.
We are looking for a Customer Success Manager responsible for focusing on adoption and expansion of Modern Workplace (Office 365, Enterprise Mobility+Security, Windows 10) workloads within their accounts. This role will create customer value through usage, and create the conditions for optimal renewal and upsell growth.

The Impact You'll Be Making…
This is an exciting role that will give you the opportunity to create relationhips with our Modern Workplace customers leading to customer success, retention, growth, renewal and advocacy.

Key responsibilities include:

  • Consumption for Office 365, Enterprise Mobility + Security, and Windows 10
  • Be the single point of contact for Secure Productive Enterprise (SPE) consumption within the customer
  • Proactively identify new workloads and expansion opportunities in each account to maximize SPE consumption
  • Engage workload experts to promote usage and help accelerate customer value for each workload
  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence adoption
  • Secure decision makers intent to use SPE workloads (e.g. ProPlus, Windows, Teams, etc.)
  • Clearly define Decision Makers business outcomes and build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Establish and run deployment and usage governance processes to increase deployment and usage velocity. The governance shall coordinate activities across customers, partners, engineering, services and field roles needed to achieve healthy SPE consumption
  • Represent the "Voice of the Customer" within Microsoft, and document business-value driven customer success stories and best practices
  • Activate Microsoft sellers when new sales opportunities (Upsell or Cross-Sell) are generated through consumption engagements with Decision Makers

Experience, Skills and Qualifications

  • Experience in consultative selling. Experience in both consulting and pre-sales is ideal
  • Proven ability to map the customer's business process to product capability
  • Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
  • Deep passion for making others successful

We offer an annual gross salary starting from EUR 70.000 with a view to increase based on the qualification and experience of the candidate.

Microsoft is an equal opportunity employer and supports workforce diversity.
Microsoft's privacy statement can be viewed on the following web page:

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Microsoft Österreich

Am Euro Platz 3/Eingang B
1120 Wien

Über uns

Empower every person and organization on the planet to achieve more. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first,…

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