Customer Service Representative (m/w)

Michael Page International Austria GmbH
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 13.11.2017

Customer Service Representative (m/w)

Datum: 2017-10-13
Referenz-Nr.: 13053/001
Ort: Vienna
Anstellungsart: Permanent

Our client is a global player in patient-focused medical innovations. for Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives with over 10,000 employees worldwide.


Order Management

  • Responsible for order management during the whole process of order life cycle
  • Based on customer request checking the availability of the inventory
  • Follow up with the customer
  • Backorder reporting
  • Processing the orders of consignment stock
  • Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
  • Credit order management - if applicable in cooperation with Bids and Tenders
  • Ensuring correctness and reliability of price information in the system - price revision, adjustments
  • Ship to creation and maintenance in address book

Complaint management

  • Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
  • Coordination of FCA
  • Additional office duties such as archiving and categorizing relevant documents


  • If applicable basic EDI administration
  • May potentially act as a part of super-user network for JDE and SFD


  • H.S. Diploma or equivalent Bachelor's Degree or equivalent years of experience on the job
  • Advanced computer skills including usage of MS Office Suite
  • Experience with an ERP software (e.g. JDE) preferred
  • Good written and verbal communication skills and interpersonal relationship skills
  • Excellent German and English Skills, plus very good French or Italian Skills
  • Ability to work in a fast paced environment
  • Availability to work under pressure
  • Good problem-solving and critical thinking skills
  • Ability to work effectively in a cross-functional team environment
  • Ability to manage confidential information with discretion
  • Excellent customer service skills with ability to negotiate and resolve difficult situations
  • Excellent problem-solving skills
  • Ability to build and maintain strong relationships across the organization to influence and achieve objectives
  • Ability to prioritize competing objectives in a fast paced environment
  • Critical thinking and challenging status quo
  • Basic organizational skills
  • Availability to travel for shorter period of time


Our client offers an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 40'000 and varies according to the qualifications and experience.

Wir freuen uns auf Ihre Bewerbung unter Angabe der Referenznummer Referenz-Nr.: 13053/001. Ihre Bewerbung wird an Nina Lauer weitergeleitet.
Bitte beachten Sie: Um eine schnelle Bearbeitung Ihrer Bewerbung sicherzustellen, bitten wir ausschließlich um Online-Bewerbungen.

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Michael Page International Austria GmbH

Gumpendorfer Straße 72
1060 Wien

Über uns

Michael Page arbeitet sowohl auf Kunden-, als auch auf Kandidatenseite. Im Mittelpunkt steht die Identifizierung und das Pooling geeigneter und qualifizierter Kandidaten für die Personalvermittlung. Die Entwicklung im allgemeinen Recruitment-Markt mit Fokus auf das spezialisierte Recruiting hat sich…

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