CRM & Marketing Automation Manager (f/m)

D. Swarovski KG
  • Wattens
  • Vollzeit
  • Berufserfahrung
  • 18.10.2017

Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as


Location: Wattens
Reference: 931828-ds


The CRM & Marketing Automation Manager is responsible for setting up and coordinating CRM related topics and other marketing-sales related processes both on a global and local level as well as continuously analyzing and improving campaigns and processes.

More concretely your main responsibilities will be, but are not limited to:

  • Plan, coordinate & implement Marketing needs in CRM (Project Owner Proxy)
  • Define & implement MAT strategy and processes in collaboration with Sales
  • Coordinate the development of the Marketing Automation Tool for the B2B and B2C areas of Swarovski Professional
  • Create user stories and mock-ups for CRM & MAT
  • Establish a close collaboration and communication between Marketing, Sales and IT teams
  • Control of CRM IT resources in alignment with Sales

Visit, and our apps for a first impression of our current online world.


As the ideal candidate for this position, you have a passion for online marketing and enjoy combining business knowledge with customer insights and state-of-the art technologies. You also have a strong interest in working for a premium brand.

Furthermore, your profile includes the following:

  • Relevant project management and online work experience
  • Knowledge and experience with CRM Systems, web analytic tools, marketing automatization tools, digital marketing and/or UX
  • Knowledge in web design, HTML, CSS and Photoshop would be a plus
  • Hands-on approach to get things done, prioritize and resolve issues effectively, always keeping our customers and users at top of mind
  • Strong communication and networking skills
  • Good English language skills (German is a plus)


Since 1895, Swarovski is ranked one of the most valued luxury brands in the jewelry and fashion industry. Swarovski as an entrepreneurial family business offers a high performing people environment, tremendous opportunities to grow and contribute and a modern and architecturally attractive workplace. Furthermore, being located in Tyrol, one of the best-known holiday regions in Austria, Swarovski provides the best precondition for a pleasant work atmosphere and work-life balance.

As required by law, we advise that the collectively agreed base annual salary for this position is set at a minimum of EUR38.585,82 gross. Our actual salaries are market competitive, and take individual qualifications and experience into account.

Would you like to make a sparkling contribution and support our values by being imaginative, vigorous, passionate and responsible?

Does this sound like you? If so, we look forward to receiving your online application.

Apply now


Swarovski adds sparkle to people's everyday lives - both as the leading brand of cut crystal, and as the partner of visionaries. Become part of a tale of tradition and success that stretches back to 1895, and at the same time begin writing your own!

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D. Swarovski KG

Swarovskistraße 30
6112 Wattens

Über uns

Seit mehr als 100 Jahren ist die Marke Swarovski Synonym für Erfindergeist, Poesie und zukunftsweisende Kristalltechnologie. Die konsequente Weiterentwicklung der einzigartigen Schleifkompetenz machte Swarovski zum führenden Hersteller von geschliffenem Kristall sowie von natürlichen und künstlichen…

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