Technical Solution Support Specialist

Global Blue Service Company Austria
  • Wien
  • Vollzeit
  • Berufserfahrung
  • 13.10.2017

We're experts in the world's fastest growing sector - globe shopping, where consumers from one country shop in another. We introduced the world to Tax Free Shopping over 30 years ago, but now offer a range of great services to help travellers shop and spend wisely in 43 countries around the world. We work with over 270,000 of the world's favourite brands, helping businesses engage with globe shoppers. Our IT headquarter is located in Vienna and we do have offices all over the globe, we're a truly international team.

Technical Solution Support Specialist

Nature and aim of the position

Following a number of trainings you will become an expert of the Global Blue tax free issuing solutions, familiar with the backend systems and message protocols but also with the country specific requirements.

You will be responsible to provide technical support to Technical Account Managers and our biggest global merchants. This involves close cooperation with internal project management, IT operations teams as well as external developers and merchants.

Main duties and responsibilities

  • Establishing and maintaining functional and technical specifications for Integrated Issuing Solutions
  • Provide technical expertise to Technical Account Managers as well as internal and external partners in regard to:
  • IT landscape and message protocol expertise (XML, JSON, etc.)
  • Solution specific workflows and requirements
  • Country specific tax free requirements
  • Provide technical support during project execution and as second level support after project completion
  • Execute the tax free issuing solution certification processes together with internal and external stakeholders (international retailers, POS system vendors, payment terminal providers)
  • Create and maintain shop setup and tax free layouts in the test and production environments for the partner and support go-live
  • Stay in direct and regular contact with the internal departments to ensure that new product functionalities and requirements are correctly implemented

Relates and cooperates mainly with

  • Line manager
  • Technical Account Management - Global Accounts team
  • Product TFS
  • Technology

Background and Education

  • Minimum of 3 years professional experience as a technical consultant in a multinational and customer-orientated environment
  • Relevant IT educational background (experience in the software development field - beneficial)
  • Excellent English language skills (oral & written)
  • Good knowledge of MS Office products
  • Experience in working with virtual and distributed teams

Specific skills and knowledge

  • Structured, reliable, goal and customer oriented approach
  • Excellent ability to analyze problems and identify solutions
  • Operational "hands-on" attitude and resolution orientation
  • Good communication and team skills, ability to present ideas clearly and concisely
  • Ability to communicate with external partners in an efficient and structured way
  • Able to work independently with self-motivating personality
  • Enjoy working in a multi-cultural environment
  • Solid understanding of software development projects (system interfaces)
  • Understanding of Point-of-Sale related technology and transactional systems beneficial
  • Commitment and dedication to work

Global Blue offers attractive, competitive and performance related compensation packages for all offered position. For this position the minimum offered salary is 35.719,98 EUR, however the individual package of fixed and variable parts are be offered to the respective candidate on an individual level.


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Über uns

We are a market-leading provider of financial services for merchants doing business with international travellers. Our network contains 270,000 merchants worldwide in 40 countries. Through that, Global Blue offers services to more than 30,000 travellers every day. Our international structure with offices…

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