Kapsch Group
Kapsch Group

Kapsch TrafficCom

Service Delivery Manager (f/m/d)

Kapsch TrafficCom, ein Unternehmen der global agierenden Kapsch Group, ist ein Anbieter von intelligenten Verkehrssystemen in den Bereichen Mauteinhebung, Verkehrsmanagement, Smart Urban Mobility, Verkehrssicherheit und vernetzte Fahrzeuge. Kapsch TrafficCom deckt mit durchgängigen Lösungen die gesamte Wertschöpfungskette ihrer Kunden aus einer Hand ab: von Komponenten über Design bis zur Errichtung und dem Betrieb von Systemen. Das Unternehmen mit Hauptsitz in Wien verfügt über Tochtergesellschaften und Niederlassungen in mehr als 30 Ländern.

Your Responsibilities

  • Ramp up and continuously improve service operation processes that encompass the day-to-day activities and infrastructure responsible for delivering value to the business through technology
  • Be an ambassador for the Solution Centre, working across the business to provide effective communication on service operations matters and build relationships with our stakeholders to ensure effective dialogue between involved teams (internal & external)
  • Self-driven realization and management of related projects within a highly motivated team
  • Serve as a key resource for comprehensive service operation enablement and continuous service improvement
  • Support the development, integration and operations efforts for our services across the solution center
  • Establish and manage sustainable contractual relationships with suppliers
  • Work closely with our business teams and management to design and maintain efficient service processes
  • Develop and monitor KPIs in accordance with the service strategy and be involved in the development of policies, standards and guidelines

Your Profile

  • At least 5 years of hands-on experience in service delivery (design, ramping up, managing, continuous improvement)
  • Experience in managing 3rd parties and 3rd party delivered services (contracting, managing, improving)
  • Strong communication skills on technical as well as business issues both internally and externally
  • Innovative thinker - able to turn customer requirements into workable solutions (thinking out-of-the-box)
  • Self-motivated, committed and willing to take over responsibility as well as flexible to adapt and tailor processes to focus on sustainable business success
  • Knowledge in Technical Operations (incl. ITIL disciplines); Knowledge/ experience in payment services beneficial
  • Able to work under pressure, self-organized to meet given targets and proactive working mindset
  • Excellent written and verbal communication skills in English and German (Level C1)

Our Offer

  • An interesting full-time position with high responsibility within of one of our growing markets
  • Becoming a part of a highly motivated, dynamic small team, ramping up one of the key future business areas of Kapsch TrafficCom
  • Interesting challenges enabling you to take the next step in your career in an international working environment
  • An opportunity to bring in your own ideas to contribute to further develop our services/ solutions
  • Attractive social benefits and infrastructure such as operating restaurants nearby, close proximity to public transportation, further training offers at our Kapsch University and more
  • Flexible working hours, home-office possibility and additional holidays (e.g. bridge days)
  • A market compliant gross salary – minimum € 65.000 p.a. - determined according to your qualifications and your job experience
  • Start date: as soon as possible

We are proud to be an equal opportunity employer and welcome all applications without regard to age, gender, religious beliefs/ ideology, sexual orientation, ethnicity or national origin.

Your contact: Katja Kaufmann, HR Recruiting Assistant Austria - Tel.: +43 50 811 1930

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Job Facts



  • Aus- und Weiterbildungsangebote
  • Einkaufsrabatte
  • Flexible Arbeitszeitmodelle
  • Gute/ öffentliche Verkehrsanbindung
  • Homeoffice
  • Moderne Office-Infrastruktur
  • Weihnachtsurlaub und Fenstertagsregelung
  • MitarbeiterInnen Events
  • Gewinnbeteiligung
  • Strukturierte Karrierewege

Ihr Kontakt

Kapsch Group

Katja Kaufmann

Recruiting Assistant

Kapsch Partner Solutions GmbH

+43 (050) 8111930

Unsere Auszeichnungen

Kapsch Group