SKY Österreich GmbH


We’re part of Europe’s leading entertainment company, with over 22.5 million customers across Austria, Germany, Italy, UK & Ireland.

Delivering products that people love, delivering pioneering new technology, award-winning service and bringing the best TV content to customers is a genuine team effort.

Across our business, whether in front of the camera, developing new products or telling customers about the latest sports, dramas or documentaries, we are always looking for new ways to make things better for our customers, and we need talented people like you to help make the future happen.

We are are looking for people that love TV, are passionate about delivering great customer experiences and want to help us shape the future. Based in Vienna, 1200 – with immediate effect.

Director Digital & Customer Engagement (m/f)

This is a pivotal role in the heart of our organization, where you will take over the lead for a brandnew business area, leading an international ambitious team of 20 people. As part of the Austrian Management Team, reporting directly to the MD, you will be accountable for building our digital capability across all areas of the customer lifecycle.

Your tasks:

You are accountable for the end to end experience we provide to customers, driving engagement and advocacy. Together with a strong support team you ensure solid processes for service monitoring and incident management.

Bringing together multiple technology and product teams and roadmaps you manage successfully the alignment with the company’s strategic objectives.

As a natural collaborator you are used to connect with stakeholders across multiple business functions and countries.

Led by data you develop your analysis and understanding of a wide range of topics and key figures, comfortable to share with decision makers across the company.

Your Profile:

  • Preferably University Degree in the area of Business Administration, Digital Business, Technology, Analytics or similar
  • 10+ years’ experience in relevant field of expertise (combination of company and consultancy background preferred) including several years of leadership responsibility
  • Experience in developing customer journeys and coordinating cross-functional teams working in several locations
  • Analytical – comfortable working with, summarizing and presenting large sums of data to key stakeholder including recommendations
  • Excellent communication, influencing and stakeholder management skills

If you want to be part of an exciting new product launch, you love working as part of a team and you want to use your skills, experience, passion and creativity to help shape the future of our business, then you are the right candidate.

Dependent on your qualifications and experiences we offer a competitive compensation package
We are legally obliged to inform you that according to the Collective Agreement for Film- and Music Business the minimum salary for this role amounts to € 70.000,00 gross p.a. (payable in 14 installments)

To apply for this position, please submit your application (including salary expectations) to:

Your contact:
Ursula Siegfried
Sky Österreich Verwaltung GmbH
Handelskai 92, Gate 1, Rivergate / A-1200 Vienna