Service Manager - Social Media Tools

Red Bull Media House GmbH
  • Salzburg
  • Vollzeit
  • Berufserfahrung
  • 10.11.2017

Service Manager - Social Media Tools


Red Bull Media House is a global media company that produces, distributes and publishes authentic content and inspirational entertainment programming in the sports and lifestyle genres. From film to television, print to digital media, music and games, the company's products can be experienced on the latest devices and platforms, fascinating audiences worldwide. To support our Digital Media Team, we are looking for a Social Services Manager, who defines, delivers and manages video streaming & social media services across our business.

In 1987, Red Bull not only launched a completely new product, it created and has led ever since a whole new product category, Energy Drinks. Nowadays Red Bull employs more than 11500 people in over 171 countries, selling over 6 billion cans a year. The World of Red Bull provides the forum for you to use your talent and passion, to develop yourself and make an impact. Find out why we're different.

  • Location Wals-Siezenheim, Salzburg, Austria
  • Schedule Full-time
  • Organisation Red Bull Media House GmbH

Areas that play to your strengths

(all the responsibilities we'll trust you with)

  • Product, services and life-cycle management for all digital services

In this exciting role, you'll be responsible for the product, services and life-cycle management across the spectrum of digital services to enable Social Media and Audience Development. This includes selecting social vendors for specific business needs as well as managing social tools portfolio. Additionally, you'll roll out, train and manage user and admin for social tools. You'll also promote the adoption of social tools across the Red Bull Media network and manage the integration of social tools across owned and shared platforms.

  • Main point of contact for all vendors

As Social Services Manager, you'll be the main point of contact for vendors across the social services portfolio, including tools like Sprinklr, Wayin and similar, LastPass, Social Apps (Twitter, Facebook), Tubular Labs and other social tools, such as, Nouncy and Crowdtangle. Thereby, you'll manage user licenses, software implementation and train as well as communicate new features.

  • Drive decisions on future social tools

Moreover, you'll drive decisions on future social tools in close collaboration with the audience development team, ensuring business needs are fulfilled. You'll identify and assess new tools and needs as they come up and continually evaluate existing vendors.

  • Close collaboration with stakeholders

You'll collaborate closely with stakeholders, such as Audience Intelligence team, Brand and Product Management to ensure best-in-class social tools and technologies to enable business needs.

Your experience includes:

(proven performance in)

  • Experience in Service Management, preferable social programming platforms, service, tools and workflows
  • Proficient in web technologies and standards
  • High affinity for social media in general and the specifics of the different social platforms, apps and their different user groups in particular
  • Creative thinker and innovator
  • Ability to cultivate a team environment
  • Ability to see through the lenses of stakeholders, service users and targeted audiences and ability to formulate solutions that support these viewpoints
  • Self-directed & self-motivated attitude and focused on delivering results is essential
  • Ability to travel as needed; work flexible hours/days of the week
  • Bachelor's Degree or equivalent in related discipline
  • Fluent in English

Travel up to: 25%

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Red Bull. We want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

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Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2483 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

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Red Bull Media House GmbH

Oberst-Lepperdinger-Straße 11-15
5071 Wals bei Salzburg

Über uns

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