The Semantic Web Company (SWC) is a leading provider of software and services in the areas of Semantic Information Management and Linked Data technologies. SWC's renowned PoolParty Semantic Suite software platform is used in large enterprises, Government Organizations, NPOs and NGOs around the globe to extract meaning from big data. We are looking for a Junior Account Manager who has a passion for working with people helping them to bring their ideas to life. Knowledge in some of the following areas is beneficial: knowledge engineering, taxonomy management, ontology modelling, semantic web technologies, and/or linked data. Our account managers are an integral part of a dynamic, interdisciplinary, and output-oriented team of semantic technology experts.
Semantic Web Company values loyalty, proactiveness and innovation, and rewards strong performance with increased responsibility and growth opportunities. We offer great work-life balance and a culture that is cutting-edge, collaborative and fun. If you are interested in making an immediate impact in a growing company, we invite you to apply today.
- Work to ensure customer satisfaction to establish long term customer relationships
- Understand client needs, handle complaints, answer product-specific questions, and resolve technical issues with our product
- Manage the full life cycle of the customer, from onboarding, to proactively maintaining positive working relationships
- Work with internal teams to determine potential solutions to issues that arise as well as appropriate next steps
- Provide training to customers as needed
- Drive revenue opportunities with customers whenever possible
- Ability to effectively work in multiple projects simultaneously
- Excellent interpersonal skills
- Strong troubleshooting/problem-solving skills
- An inquiring mind, intense curiosity, interdisciplinary understanding and strong desire to innovate
- At least a Bachelor degree or a Master degree related to information science (or similar)
- Excellent skills in written and spoken English. Additional languages (German, Spanish, ...) are not obligatory but advantageous
- Willingness to travel occasionally, mainly in Europe, if required
- Exacting attention to detail and documentation
The salary offered (full-time-equivalent) is between EUR 39.000 p.a. (2.800,- Euro gross / month) and 49.000 p.a. (3.500,- Euro gross / month) depending on education, skills and work experience.
SEND YOUR FULL APPLICATION TO:
Semantic Web Company
c/o Andreas Blumauer
PoolParty Product Suite: http://poolparty.biz