Our client is one of Europe’s largest provider for digital direct marketing. Leading companies and agencies trust in their consistent customer care, in their long-term experience and not least in their highly motivated and committed employees.
The Quality Assurance team is tasked with improving the overall quality of the media technology. The team is responsible for the timely and accurate reporting of project details as well as limiting the exposure to system faults. This requires a strong quality program addressing the needs of technical and non-technical teams.
The Quality Assurance team is tasked with improving the overall quality of the media technology. The team is responsible for the timely and accurate reporting of project details as well as limiting the exposure to system faults. This requires a strong quality program addressing the needs of technical and non-technical teams.
As Support Technician, you will act as liaison with the Service Desk department, with the key mission of decreasing the time taken by QA to validate issues escalated from the Service Desk. This position requires the ability to work independently under pressure, and in the face of changing priorities.
Quality Assurance Technician (m./f.)
Job description:
Failure and Root Cause Analysis
Issue triage
Occasional training of Service Desk staff to improve the quality of escalated issues
Reduction of invalid escalated issues
Elaboration of corrective actions to eliminate the re-occurrence of issues in the same failure class
Process / Workflow / Requirement improvement to eliminate failure modes related to human factors
Statistical analysis to track quality levels
Required skills:
Prior experience in a Service Desk or Support position
Strong analytical skills
Strong interpersonal communication skills
Good knowledge of internet standards, such as HTTP, SMTP, HTML and DNS
Very good written and spoken English
Experience in a command-line Unix/Linux environment
Advantageous skills:
Programming (Java or similar)
Issue tracking and requirements management
Database (SQL)
Shell scripting (bash)
Knowledge of unix tools related to log scanning (grep, sed, tr, tail, cut)
We offer:
A challenging job in a dynamic team
The chance to work independently
The chance to develop your personal skills and make professional experience in a growing company
The possibility to work in an international environment
Interested?
Please send your online-application to our partner Mr Robert Popovits
popovits@aristid.at
aristid personalberatung Schmidt & Partner KG
Robert Popovits
phone: +43 699 111 83 622
